Welcome to the Je Suis Custom Experience

Your custom garment experience will start with a one-on-one consultation with me! I will learn more about your vision and style preferences so that we can create your dream garment!

Policy and Procedures

1. Consultations:

Clients will have up to one hour with Senami Atinkpahoun. Consultation fees include (1) sketch. If you want to reschedule the consultation date, it must be at least 48 hours in advance or pay an additional $25 rescheduling fee.

The consultation fee covers time sourcing for material & notions to make the custom garment. If you decided to proceed with booking Je Suis, then the consultation fee will be deducted from the total cost of the garment.

2. Reserve fee | Deposit Fee:

RESERVE CONSULTATION FEE​ ​$50 -This is our special consultation fee for prom only… The Reserve fee is non-refundable.
Clients will pay a 60% deposit fee of the total cost order prior to the first confirmed fitting. The deposit can be paid at the consultation
a. The deposit is non-refundable
b. Je Suis will not start on the order unless the deposit fee has been paid.
c. Only PAID deposits or in full are considered as a VALID ORDER.

3. Fittings:

Clients are entitled to two to three fittings located at the Je Suis home office ONLY.
a. Je Suis will not meet clients outside the place of business or studio hours for fittings.
b. Client is limited to two guests at each fitting. Children must be accompanied at all times by an adult.
c. Fittings can last up to 1-2 hours. During this time, Je Suis will make adjustments to the garment, clients can ask for minor changes if needed. Clients must pay 40% of the remaining balance at the last fitting. Clients will have to sign a separate agreement stating that they are pleased with the completed garment.

4. Appointments:

All appointments will be scheduled at least 2-6 months prior to the event.

○ Clients must cancel appointments 48 hours prior to the scheduled appointment if a conflict of time arises.
○ Please be aware of your arrival time. Note: The scheduled allotment of time will NOT be extended but will only last the remaining of that time.

5. Designs:

Once an order is placed, the fabric is purchased. Clients have 24 hours to change the design request or the design will be completed AS-IS.

6. Payments accepted:

Accepted forms of payment include cash, Venmo, Cash App, and Pay Pal. Invoices can be sent via email for payment.

7. Satisfaction with production.

No refunds on any custom-made orders.

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